Shipping Policy

1. Your estimated delivery date is indicated on your basket page. We aim to dispatch your order within 2 working days. You will receive your order within 10-15 working days. So the total delivery time from make an order to get the package would be 12-17 working days. Our carrier's delivery days are Monday-Saturday.

Be Attention: If one product in your order is out of stock, customer have ability to cancel the order or replace to another item. When this situation happened, Zkaka customer service team will contact you by email firstly, you can tell us your decision by email, but if you are not notice this email, we will continue to contact you by phone in the next day, if this time we also disconnect with you, then we will arrange the refund of this item (For customer buy one item) or refund of this item and arrange the shipment of other available items(For customer buy several items). Besides, Any question, please feel free to contact our customer service team ([email protected]).


2. The cost of the delivery depends on the size and weight of your order and the carrier used. The delivery price will be indicated on your basket page.

For UK: Free Delivery 

For Other countries: The cost of the delivery depends on the weight of your order, you can check the shipping fee in checkout. Free Delivery over $50 (threshold excludes delivery costs)


Carriers:

United Kingdom: Hermes

Germany: DHL

Spain: Correos

France: La Poste

Italy: GLS

United States: UPS, CNE

Canada: FedEx


Shipping Fee Details:



3. Once your product has been shipped, you will receive a confirmation email and shortly after you will be able to track your order on your carrier's website.Bank holidays and weekends will increase your delivery time.

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